Weider Frequently Asked Questions

Weight Systems Frequently Asked Questions
Accessing Manuals
Where can I find the model number?
Where can I find the serial number?
How can I pay by check or money order?
Why can't you ship to PO or APO boxes?
What is the status of my order?
How long will my order take to arrive?
What shipping service do you use?
What is my tracking number?
Can I contact the freight company?
Will the person who delivers my order also unpack it and set it up?
Can I pay by check, money order or credit card?
What is your shipping policy?
What is your return policy?

Accessing Manuals

Can't Open Downloaded Manual - The manuals on this site are in PDF format. You need the most current version of Adobe Acrobat Reader installed to open and view them. You can download Adobe Acrobat Reader here for free.

To download the manual right click on the manual link and choose 'Save Target As...' or 'Save Link As...'. This will download the manual to your computer instead of displaying it in a browser window.

Printed Manuals - You can get a printed version of a manual by calling our customer service hotline at 1-877-992-5999. Please have your model number with you when you call.

Where can I find the model number?

The model number is located on the front cover of your manual, and on the serial number decal.

Where can I find the serial number?

The serial number on a system may be located in two locations:

On a white or a silver decal on the main frame under the seat or the backrest.

On a white or a silver decal on the main frame along the floor.

How can I pay by Check or Money Order?

Call 1-877-992-5999 to get an order number, and the order total.

Send a check or money order for the total amount made out to Icon Health & Fitness, along with the order number to:

ICON Health & Fitness
Weider Customer Service Department
1500 South 1000 West
Logan, UT 84321

Why can't you ship to PO or APO boxes?

We cannot ship to PO or APO Boxes with internet orders. There are a couple of reasons for this. One is that many of our items are large and ship in boxes bigger than the post office will accept for postal boxes. Our on-line order system can't determine what size of box your order will ship in. Another reason is that we ship items, like treadmill lubricant, that cannot be shipped through the US postal service.

What is the status of my order?

Use our Online Order Tracking to find the status of your order. Enter your order number in the box provided and click Submit. You can also contact Customer Service by calling 1-877-992-5999, or just Email Us.

How long will my order take to arrive?

Your order will arrive within two weeks of the date you purchased it, unless the product is out of stock. If this is the case, we will ship it as soon as it becomes available.

What shipping service do you use?

We ship heavy items by Roadway and Old Dominion freight lines. Lighter products are shipped
by UPS.

What is my tracking number?

To find this information, please use our Online Order Tracking, contact Customer Service by calling 1-877-992-5999, or just Email Us.

Can I contact the freight company?

For this information, please contact Customer Service by calling 1-877-992-5999, or just Email Us.

Will the person who delivers my order also unpack it and set it up?

We can only guarantee curbside delivery. You'll have to take it from there.

Can I pay by check, money order or credit card?

Yes, we accept all of these for a one-time full payment. However, only a credit card can be used for payment plans.

What is your shipping policy?

All non-UPS shipments require a customer signature upon delivery. The shipping company will call before attempting to deliver your machine. A total of three attempts will be made to contact you. After three attempts have been made the shipping company will make arrangements to return your machine to our warehouse.

What is your return policy?

We give a 30-day trial period on all products. If you are not satisfied for any reason please call 1-866-896-9777 to set up a return. Upon receiving a Return Authorization number, put your machine back in the box and take it to your curb to be picked up. We will send a freight carrier to pick up your machine and upon receipt at our warehouse we will refund the purchase price (price of machine and tax) less to and from shipping charges. If you were not charged for shipping on your initial delivery you will only be charged for the return shipping fee. A 10% restocking fee is also charged on all returned merchandise.

All products must be returned in good condition, and with all paperwork, parts and accessories or an addition 10% charge may be added. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.

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